General terms & conditions

Terms & Conditions
Order Processing


Return Policies


Shipping Within Canada


Shipping to the Continental

US 
Information Security

By ordering an item via our website (www.thebikegarage.ca) you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.
ORDER PROCESSING
When you order an item you will receive an acknowledgement email confirming your submission, this email is not confirmation that the order has been completed.
Most orders will be ready for shipping/collection within one business day. Please keep in mind that some items may require additional processing time. In-store collection is free however additional charges may still apply for overweight/oversized items.
Once your order has been successfully processed a confirmation email will be sent to you. You can also check the status of your collection in the My Account section of the website.
IN-STORE COLLECTION
We will hold your item(s) for a maximum of 48 hours from the time when your order has been successfully processed unless alternative arrangements are made. Orders not collected within the agreed timeframe will be returned to stock and you will be charged a 10% processing fee. Upon collection of the product you will be required to provide a copy of the confirmation email and valid photo identification or the purchasing credit card.
DELIVERY
Canada Post: If your order is received on a business day before 3:00 PM it will generally be processed the same day and sent out using the shipping option you selected.
Courier: If your order is received on a business day before 12:00 Noon it will generally be processed the same day and you will receive it within the time period specified. Orders placed after 12:00 Noon will be held and dispatched the next day.
Free Local Delivery: If your order is received on a business day before 3:00 PM it will generally be processed the same day and you will receive it the same evening or next day. (Applies to deliveries within Lindsay, Ontario and Bobcaygeon, Ontario)
PRICING AND AVAILABILITY
Whilst we try and ensure that all details, descriptions, stock quantities and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we discover an error in the stock quantity available, or if a requested item goes out of stock we will contact you as soon as possible to advise you of this and provide alternative options where available. If we are unable to contact you in these instances we will treat the order as canceled.
The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfil any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.
HST & GST/PST
The Bike Garage collects the following taxes depending on your province, for further information please visit Canada Revenue

TIRE SHIPPING
Wire Bead Tires will be folded for shipping to ensure reasonable postage rates. If you wish to not have the tire folded, it can be shipped in a full size box and additional postage charges will apply. Please note this in the order notes and we will contact you with an updated shipping quote.
BICYCLE PURCHASES
The Bike Garage does not ship bicycles through the web-store, with the exception of Free delivery in Bobcaygeon and Lindsay in Ontario. By ordering online you are agreeing to reserve a bicycle until the agreed upon collection date. We ensure that you get a bike which is the right size for you and includes the right accessories to make your cycling life the best it can be right out of our door.
Once the order has been placed you will be contacted by a staff member from The Bike Garage to confirm your order including any accessories required. Once this is complete the bicycle will be booked in for a pre-sale setup to ensure that it is ready to ride when you pick it up. A date will be agreed upon for collection. It is advisable to try our bicycles before purchasing as this will allow you to confirm bike sizing.
GIFT RECEIPTS
You can request a gift receipt in your package either along with a regular receipt or by itself in the comments box on the Checkout screen. Items which are returned with a Gift Receipt can only be used for store credit or exchange.
RETURNS
RETURN POLICY
Returns and Exchanges are accepted on items in new condition (e.g. in a saleable condition, not damaged and in their original packaging) within 30 days with a receipt unless otherwise noted. Helmets, Electric bikes, electric bike parts, cycling shorts, spokes, cables, tools, inner-tubes and housing are considered final sale and are not accepted for Return or Exchange.
Items returned without their original packaging will be subject to a minimum 10% restocking fee. Bicycles returned within 5 days are non-refundable but can be replaced with a different model or size, provided the bike is in a saleable condition and not damaged. Subject to Management approval.
Item with a gift receipt can be exchanged or returned for store credit only.
UNWANTED ITEMS
If you change your mind and do not want the product anymore please contact us as soon as possible via phone or email. If the item falls under the parameters set out above you will be given a return authorisation code. Once you have this code you can mail the items back to us (we recommend using a recorded mail service to ensure that the package gets back to us safely). Once we’ve received the items and it has been confirmed that they fall under the terms of our return policy you will be refunded.
Please note we will only refund the item costs. Initial shipping charges will not be refunded.
SHIPPING/PROCESSING ERROR
Although we attempt at all times to fulfil your order accurately mistakes do happen. If we have shipped an incorrect item please contact us as soon as possible via phone or email. We will work with you to find the best resolution method.
DAMAGED ITEMS
Occasionally items may be damaged in transit. If you receive a damaged item please contact us at the earliest opportunity. We will work with you to organise shipping back to ourselves. Please do not use any damaged items and please keep all packaging received as this will assist any claims procedure.
WARRANTY POLICIES
We honour any supplier guarantee; if an item you have acquired from The Bike Garage fails please contact us so that we can determine if the item falls under the manufacturer's guarantee. For further information please see our Warranty Policy Page.
SALE ITEMS
All sale items are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty
SPECIAL ORDERS
All Special Orders are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty
SHIPPING WITHIN CANADA
WHAT SHIPPING DO WE OFFER?
We offer three different types of shipping depending on where you are located, all quoted times are business days only:
Free Local Delivery: Lindsay and Bobcaygeon, Ontario. (1-3 days)
Canada Post Expedited: Local and Regional delivery of 1-3 business days, On-Time delivery guarantee, Tracking and Delivery confirmation, Liability coverage (up to $5,000) and Reference Number Tracking.
Canada Post Xpress: Local and Regional Next Day shipping, On-Time delivery guarantee, Tracking and Delivery confirmation, Liability coverage (up to $5,000) and Reference Number Tracking.
HOW DO WE CALCULATE OUR SHIPPING?
Canada Post Expedited: All Canada Post Expedited packages have a minimum flat rate by Province. If the per lb value exceeds the minimum flat rate (We use either regular weight or IATA standard volumetric weight, whichever is greater) the package will be charged at a per lb up to a set maximum. Delivery is free if order is over $200 (Oversized Item Charges may still apply. An additional $10 charge applies for deliveries to: Northwest Territories, Nunavut, Newfoundland and Labrador, Prince Edward Island and Yukon provinces).
Canada Post Xpress: All Canada Post Expedited packages have a minimum flat rate by Province. If the item is over a certain weight (We use either regular weight or IATA standard volumetric weight, whichever is greater) the package will be charged at a per lb up to a set maximum.
PROVINCE POSTAGE PRICING

OVERSIZE ITEMS
There is an additional processing and shipping charge on all oversized items such as frames, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact [email protected] (mailto:[email protected])
WHEEL SHIPPING
700c, 27" and 29 rim and wheel shipping charges are $15 per wheel/rim.

SHIPPING TO THE CONTINENTAL U.S.
WHAT SHIPPING DO WE OFFER?
We now offer shipping to the Continental U.S. using UPS. Shipping using this method offer s delivery within 4-7 Business days plus reference number tracking.
HOW DO WE CALCULATE OUR SHIPPING?
UPS: All packages have a minimum flat rate of CAD$20.00 for deliveries within the Continental U.S. plus CAD$0.14 for every additional ounce in weight (CAD$2.30 per Pound). We use either regular weight or IATA standard volumetric weight, whichever is greater.
OVERSIZE ITEMS
There is an additional CAD$10 processing and shipping charge on all oversized items such as wheels, frames, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact [email protected]
DUTIES AND TAXES
Customers are responsible for any applicable duties, brokerage and taxes levied on orders delivered to the United States.
PAYMENTS
Payments made to The Bike Garage will be made in Canadian Dollars (CAD) at the point of sale, customers credit card/PayPal will be charged in whichever local currency applies at their current advertised exchange rate.
INFORMATION SECURITY
We use information that we collect from our visitors to personalize and improve your visit at The Bike Garage. We gather the following types of information:
INFORMATION YOU GIVE US
The Bike Garage collects any information which you enter on our Web site such as information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.
ORDERS
If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.
THIRD-PARTY SERVICE PROVIDERS
We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.



SHIPPING TO FREIGHT FORWARDER AND PO BOXES



We DO NOT accept orders shipping to freight forwarders or PO boxes. 
MORE ABOUT EMAIL & POSTAL ADDRESSES
If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.
If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
GIFT CARDS
We allow payment via a The Bike garage card on our website. When using a gift card please ensure you take note of the following:
 - Ensure the amount on your gift card is enough to cover the full cost of your order, including any taxes and shipping costs. You cannot top-up any payments using another method of payment. If you are in doubt please contact us via phone or email.
 - You must enter your gift card number or gift card barcode number in the 'Comments' box on the checkout page. We cannot process gift card orders payments without this detail.